Primary Care Workforce Resilience Service (Mentoring)

The Primary Care Workforce Resilience Service is an important source of educational support for colleagues (Practice Managers/Practice Nurses/GPs) in General Practice.

The Department of Primary and Community Care Education offers colleagues the opportunity of involvement in the Primary Care Workforce Resilience Service as a routine part of your personal and professional development on joining General Practice in whatever capacity. You can also enter the Primary Care Workforce Resilience Service at any future point in your career, perhaps when you have career choices to make or feel under pressure.

Facilitators are carefully selected and trained. They are experienced peers with empathic communication and support skills. Advisors have regular and ongoing supervision to complement their role.

We have divided our service information into the following areas: 

View information & resources on Primary Care Workforce Resilience Facilitators

A chance to use your skills, experience and enthusiasm to support others to fulfill their potential.

Facilitators: –

  • Offer confidential listening by a respected peer in protected time.
  • Offer feedback, challenge and support where appropriate.
  • May help their Service Users to look at boundaries between professional and personal life and will  demonstrate unconditional positive regard.   

Areas of potential benefit through the Primary Care Workforce Resilience Service: –

  • All Practice Managers/Practice Nurses/General Practitioners who are entering General Practice for the first time in their professional career.
  • Practice Managers/Practice Nurses/General Practitioners who feel they have reached a point in their careers in General Practice where thoughtful reflection on development and future opportunities would be helpful.
  • Practice Managers/Practice Nurses/General Practitioners who are making rapid progress in their career development and want to explore their higher professional expectations.
  • Practice Managers/Practice Nurses/General Practitioners who have arrived at an important professional or personal crossroads and where an advisory relationship would be helpful in moving them forward.
  • Practice Managers/Practice Nurses/General Practitioners who feel they may not be meeting their own professional potential and wish to explore their concerns in a supportive non-judgemental and confidential relationship.   

If you would like further information regarding becoming a facilitator, please download the facilitator information pack and application form and return by email to:

GP Workforce Development Team

View information & resources on Primary Care Workforce Resilience Service Users

Health Education England working across Kent, Surrey & Sussex (HEE KSS) are committed to developing the Primary Care Workforce Resilience Service so as to ensure all Practice Managers/Practice Nurses/GPs entering General Practice or at any later point in their careers can take advantage of this essential professional development service.

Facilitators…

  • … offer confidential listening by a respected peer in protected time.
  • … offer feedback, challenge and support where appropriate.
  • … may help their Service Users to look at boundaries between professional and personal life and will demonstrate unconditional positive regard.

Taking part in the Primary Care Workforce Resilience Service as a Service User may be of particular benefit to you if you are one of the following:

  • A Practice Manager/Practice Nurse/General Practitioner entering General Practice for the first time in your professional career,
  • A Practice Manager/Practice Nurse/General Practitioner who feels you have reached a point in your career in General Practice where thoughtful reflection on development and future opportunities would be helpful,
  • A Practice Manager/Practice Nurse/General Practitioner who is making rapid progress in your career development and wish to explore your higher professional expectations,
  • A Practice Manager/Practice Nurse/General Practitioner who has arrived at an important professional or personal crossroads and where a mentoring relationship would be helpful in moving you forward,
  • A Practice Manager/Practice Nurse/General Practitioner who feels you may not be meeting your own professional potential and wish to explore your concerns in a supportive, non-judgemental and confidential environment.

To take part in the Primary Care Workforce Resilience Service as a service user…

Please download the service users information pack below for further information about taking part in the primary care workforce resilience service.